Social data

      2011 2010 2009 2008 2007
Personnel          
  Number of employees in the end of the year 17 913 17 528 18 541 18 812 16 336
  Personnel by business          
    Services 11 168 11 150 11 219 11 011 9 563
    Ship Power 999 969 1 140 1 601 2 940
    Power Plants 855 835 835 904 826
    Industrial Operations 4 091 4 210 4 911 4 883 2 642
    Other 800 364 436 413 365
  Personnel by market area          
    Europe 9 813 9 790 10 889 11 048 9 641
    Asia 5 830 5 503 5 610 5 692 4 946
    Americas 1 700 1 700 1 610 1 577 1 372
    Africa 484 443 410 416 299
    Other 86 92 78 79 78
  Average age of employees 38.8 38.9 38.8 38.0 38.2
  Permanent employees (%) 88 90 88 88 89
  Temporary employees (%) 12 10 12 12 11
  Full-time employees (%) 97 97 98 98 97
  Part-time employees (%) 3 3 2 2 3
  Employee turnover (resigned) (%) 8.6 9.8 10.5 10.2  
  Net employment creation -191 -814 -310 2 044 1 779
  Training days (days/employee) 3.0 3.1 3.7 3.3 3.3
    Managers and superiors 3.4 3.2 3.9 2.7 5.3
    Other white-collar employees 2.5 2.9 3.8 3.3 2.9
    Blue-collar employees 3.4 3.3 3.5 3.5 2.8
  Development discussions held annually (%) 89 72 78 67 70
Gender diversity          
  Male/female ratio (%) 86/14 86/14 86/14 86/14 87/13
  Executive positions globally: male/female ratio (%) 90/10 90/10 87/13    
Regional diversity          
  Number of nationalities 114 109 110 111 102
Injuries          
  Total number of injuries 987 971 1 169 1 127 1 159
  Number of lost tome injuries resulting in at least
1 day absence, total
267 333 470 548 444
    Number of lost time injuries - work-related 221 274      
    Number of lost time injuries - commuting 46 59      
  Lost time injuries / million working hours 6.3 7.8 12.9 16.3 14.6
Absence rate          
  Absence due to illness (% of total working hours) 2.1 2.3 2.4 2.2 2.0
  Absence due to lost time injury
(% of total working hours)
0.1 0.2 0.2 0.2 0.2
  Absence due to occupational diseases
(% of total working hours)
0.0 0.0 0.0 0.0 0.1
Fatatilities          
  Number of fatalities, total 1 1 2 0 3
  Employees 1 0 1 0 2
  Contractors 0 1 1 0 1
Non-compliances          
  Number of non-compliance cases 4 2 4 3 2
  Fines of non-compliance cases (EUR) 7 869 26 157 17 659 2 352 1 300
Customer satisfaction          
  Ship Power 8.1 7.6 7.4 7.4 7.5
  Services 8.3 7.9 7.9 7.8 7.7
  Power Plants 8.4 8.3 8.1 8.3 8.1
  Sample 2 188 1 933 1 859 2 204 1 575
               
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