Wärtsilä Services

Wärtsilä Services supports its customers by offering the most comprehensive portfolio of services in the industry, thereby optimising their operations and the lifecycle performance of their installations. Our services network is the broadest in the industry, consisting of over 11,000 services professionals in more than 160 locations in over 70 countries globally. We offer expertise, proximity and responsiveness for all customers, regardless of the make of their equipment, in the most environmentally sound way.

We focus on three key elements for optimal lifecycle efficiency:

  • Performance optimisation
    Longer term efficiency increasing strategies aim at improving the customers’ business efficiency. Our wide service offering facilitates the performance optimisation of our customers’ systems, thereby enabling reduced fuel costs and emissions, as well as optimised maintenance intervals.
  • Preventing the unexpected
    Reliable, continuous performance is essential for our customers. Therefore, we strive to secure the operational reliability of our customers’ installations and offer them access to the highest quality of services. Our flexible solutions minimise downtime and optimise availability in a cost-efficient way.
  • Environmental efficiency
    Environmental legislation and energy efficiency are currently the main topics on the agendas of our customers. We offer several sustainable solution options that enable a reduced environmental impact and improved operational efficiency.

Our services offering

We aim to develop close relationships with our customers, thus enabling us to gain an in-depth understanding of their business, and to extend our offering accordingly. Our Services business covers both the Ship Power and Power Plants businesses in their entirety. Wärtsilä’s Services business is based mainly on the equipment sold and designed by Wärtsilä, including engines, propulsion systems, and electrical and automation systems. However, Wärtsilä Services has the capability to retrofit and service other brands as well.

We are continuously developing our existing competences as well as building new competences in strategic growth areas, such as electrics & automation, the oil & gas and offshore industries, and in environmental solutions. Expanding our offering by developing our portfolio through strategic acquisitions and innovations will continue to be our focus in the future. Further growth is sought by strengthening our service offering in response to our customers’ increased interest in partnerships, thereby providing both customers and Wärtsilä with lower costs and improved operational efficiency.

During 2011, Wärtsilä further strengthened its leading position in the global marine equipment market by adding Cedervall seals and bearings solutions to its product portfolio. Cedervall is one of the leading manufacturers of shaft seal and bearing systems for the marine industry. The combination of Wärtsilä’s and Cedervall’s businesses will create the market leader for oil and water lubricated seals and bearings, as well as for sterntubes.

Our areas of expertise include:

Engine services

We provide a full range of services for medium- and low-speed gas and diesel engines and other related systems. We offer these services for both Wärtsilä and other engine brands, and they comprise everything from standard engine overhauls to optimisation retrofits that improve the performance of older engine designs.

Propulsion services

We offer a complete range of services for propulsion systems throughout the lifecycle of an installation. Propulsion improvements enable optimised vessel fuel efficiency and offshore rig reliability.

Electrical & automation services

Electrical and automation services include the maintenance and upgrade of all types of control and automation systems for power plants, marine installations, oil and gas installations, as well as for power plant and vessel safety systems. We provide a range of services, from instrumentation to turnkey engineering packages, modernisation or conversion projects.

Boiler services

We provide a comprehensive range of boiler services, including inspection services, condition based services, and spare parts for all types of boiler plants, as well as for economisers and their control systems.

Environmental services

We offer an extensive set of environmental services to both land based power plants and ship installations. Our portfolio includes products and solutions ranging from those aimed at reducing various air emissions and the adaption to different fuels, to ballast water treatment and other water solutions.

Service agreements

We tailor our service agreements to the customers' needs, letting them choose from different levels of partnership. Supply agreements ensure the global logistical delivery of spares parts and guarantee the availability of service professionals. Technical management agreements include regular inspections, monthly reporting, and exchange programmes for spare parts. In our maintenance agreements, we provide fixed prices for inspections, technical support, spare parts, training and maintenance work, while operations and maintenance agreements can cover full operational, management, and maintenance services, as well as performance guarantees of an installation.

Service projects

Our project management capabilities enable us to optimise the performance of our customers’ installations through upgrades, modernisations, fuel conversions and safety solutions, while allowing customers to concentrate on their core business.

Training services

Our training services cover all aspects of management, operational, maintenance and safety issues and range from traditional hands-on training to advanced remote training systems and e-learning opportunities.

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